Last updated: October 1, 2025
At Furiviox™, we are committed to delivering your order as smoothly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Please read this Shipping Policy carefully before placing your order.
Furiviox™ currently ships within South Africa only. We do not currently offer international shipping. This matches the general South Africa-only approach used on Arova Home’s shipping policy.
Orders are typically processed within 1–5 business days before dispatch.
Please note:
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak periods, promotional periods, or times of high order volume, processing may take slightly longer.
- Delays may also occur due to courier backlogs, public holidays, weather conditions, or operational constraints beyond our control.
Once your order has been processed and dispatched, delivery will begin according to the estimated timeframes below.
Our standard delivery timeframe is generally 7–15 business days from the date of dispatch, depending on your location and the courier network.
Estimated delivery timelines may vary as follows:
- Main city hubs such as Johannesburg, Pretoria, Cape Town, and Durban: approximately 7–12 business days
- Regional and outlying areas: approximately 10–15 business days
These timeframes are estimates only and are not guaranteed. Arova Home’s policy also uses estimated business-day delivery ranges and notes that delays can happen due to unforeseen courier or weather-related issues.
Shipping charges, if applicable, will be calculated and displayed at checkout before payment is completed.
From time to time, Furiviox™ may offer:
- free shipping promotions,
- reduced shipping promotions, or
- location-based shipping rates.
Any such offer will be shown on the website or at checkout at the time of purchase.
Customers are responsible for ensuring that the shipping information provided at checkout is complete and accurate.
Please note:
- We require a physical delivery address where applicable.
- We may not be able to deliver to certain P.O. Boxes, parcel lockers, Postnet suites, farms, remote plots, or restricted-access locations, depending on courier limitations.
- If our courier cannot service your location directly, we may contact you to arrange an alternative delivery solution, such as delivery to a nearby courier depot or serviceable collection point.
Arova Home’s live shipping policy also states that courier delivery may require a physical address and may be redirected to a depot in rare high-risk or restricted cases.
Once your order has been shipped, we may send you a shipment confirmation email or message containing your tracking details, where available.
Please allow some time for tracking updates to become active after dispatch. Arova Home’s policy states that customers receive shipment confirmation and that tracking can take 24–48 hours to activate, which is a standard approach for courier syncing.
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- high order volumes,
- courier delays,
- severe weather,
- strikes or service interruptions,
- public holidays,
- remote delivery routes, or
- incorrect delivery information supplied by the customer.
Furiviox™ is not liable for delays caused by third-party courier services once an order has been dispatched, although we will do our best to assist where possible.
If a parcel cannot be delivered due to:
- an incorrect or incomplete address,
- no one being available to receive the parcel,
- failure to respond to courier communication, or
- refusal of delivery,
the parcel may be returned to sender or held by the courier.
In such cases:
- additional shipping charges may apply for redelivery,
- we may need to confirm updated address details before reshipping, and
- original shipping fees may not be refundable.
If your order arrives damaged, incomplete, or with missing items, please contact us within 48 hours of delivery and include:
- your order number,
- a description of the issue, and
- clear photos of the parcel, packaging, shipping label, and damaged or affected item.
Arova Home’s shipping policy similarly asks customers to report shipping damage within 48 hours and provide photos so a claim can be initiated.
We may investigate the matter and, where appropriate, provide a replacement, store credit, or other suitable resolution in line with our Refund Policy and applicable law.
Please do not discard the packaging until the matter has been reviewed.
If you believe your parcel has been lost in transit, please contact us as soon as possible. We will liaise with the courier and investigate the shipment status.
A parcel will not be treated as lost until sufficient time has passed for courier investigation and confirmation.
Furiviox™ is not responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer at checkout.
It is the customer’s responsibility to review all shipping details carefully before placing an order.
If you have any shipping-related questions, or if there is an issue with your delivery, please contact us at:
Email: orders@furiviox.co.za
Website: https://furiviox.co.za